Giftify, Inc. owns and operates a restaurant deal space in the United States. The company operates Restaurant.com that connects digital consumers, businesses, and communities with dining and merchant deals. It also sells discount certificates for restaurants on behalf of third-party restaurants, as well as complementary entertainment and travel offerings, and consumer products. In addition, the company operates CardCash, a gift card exchange platform that facilitates the purchase and sale of unused gift cards at discounted rates for consumers and businesses. The company was founded in 1999 and is based in Schaumburg, Illinois.
Giftify’s CardCash Deploys AI-Powered Customer Service Tools to Cut Response Times by More Than 90%
Giftify's CardCash unit deployed AI-powered customer service tools that cut average response times by more than 90% across roughly 5,000 monthly tickets, without adding headcount or staffing costs.
The initiative combines an AI triage system that pre-collects customer information with operational changes like demand-matched staffing schedules and dedicated follow-up time for unresolved issues.
The release also discloses substantial doubt about Giftify's ability to continue as a going concern, disclosed in its Form 10-Q — a material risk that tempers the operational news.