Helport AI Limited, an artificial intelligence (AI) technology company, provides software-as-a-service platform and AI tools to the contact center industry across Southeast Asia. The company engages in the development of software and applications, such as Helport AI Assist software, which offers real-time intelligent guidance for customer engagement professionals across business settings; and AI+Business Process Outsourcing (BPO) services to facilitate customer engagement. The company has a strategic partnership with QuickCEP Forge to accelerate AI workforce infrastructure for global brands. Helport AI Limited is headquartered in Singapore.
Helport AI Publishes White Paper on AI Labor and the Evolution of Enterprise Digital Workforces
Helport AI published a white paper on 'AI Labor,' arguing enterprise AI should evolve from task automation to digital workers that execute full workflows and improve from production feedback.
The paper cites September results from collections programs: in the Philippines, revenue rose 15.71% and gross margin increased 29%; in Mexico, cases handled per worker rose 30% and revenue per worker rose 40%.
The company cautions the results reflect specific deployments and periods, were not independently verified, and should not be read as a promise of future performance.