TTEC Holdings, Inc. is a global leader in customer experience (CX) technology and services, dedicated to designing, building, and delivering advanced, digitally-enabled customer interactions for brands worldwide. The company operates through two main segments. TTEC Digital specializes in crafting and managing robust digital experiences, leveraging contextual integration of tools like customer relationship management (CRM), data analytics, CX-as-a-service technologies, and intelligent automation to drive specific customer experience outcomes. Meanwhile, TTEC Engage provides a comprehensive suite of digitally-powered CX managed services. These include omnichannel customer support, technical assistance, order processing, and strategies for customer acquisition, growth, and retention, alongside specialized back-office functions such as AI operations, content moderation, and fraud management. TTEC serves a wide array of industries, including automotive, financial services, healthcare, technology, and travel, among many others. With operations in more than twenty countries across various continents, the company, founded in 1982 as TeleTech Holdings, Inc. before its name change in January 2018, is headquartered in Englewood, Colorado.
TTEC Recognized by Everest Group for Sixth Consecutive Year in CXM Services PEAK Matrix® Assessment for the Americas
TTEC was named a Major Contender in Everest Group's 2026 CXM Services PEAK Matrix Assessment for the Americas, its sixth consecutive year of recognition.
TTEC placed among the top five providers in the Americas for Vision & Capability and was also named a Major Contender and Star Performer in EMEA, where Star Performer denotes the greatest year-over-year improvement.
The release is a promotional analyst recognition with no financial figures; its relevance is limited to brand positioning in an AI-driven CXM market of 63 assessed providers.